It’s not often that something goes AWOL in the post. I’ve been buying CDs from the Web for about 9 years, and only 1 thing didn’t turn up. (Well, it did turn up eventually about a week after the free replacement disc arrived.) I’ve just had a CD go missing in the post, and it was only posted in UK, still not here after over 2 weeks.
The record label very kindly sent a new one without any bother – and included another CD in the pack too. Who says customer service is dead?